Accommodation Manager
General Description
Description
We’re looking for a passionate leader to join us at our Bognor Regis Resort as our Accommodation Manager!
Reporting to the Senior Accommodation & Guest Services Manager, you’ll enjoy the buzz of a busy environment and will drive your team to maintain high levels of hygiene and cleanliness.
This role will ensure the smooth delivery of their area of responsibility which will be multiple areas including guest accommodation, public areas and venues within their designated area. They will lead their team in promoting the highest operational standards in both resort and accommodation cleanliness.
You will work collaboratively alongside Guest Services Manager and Productivity Manager to understand guest issues and to drive and support problem resolution and utilise all our feedback and review platforms relating to all things cleaning to understand issues and challenges, and promotes ways to reduce problems, along with forecasting and planning for the best team resource for our check in days and resort areas of responsibility.
Working in tandem with the Facilities team and Productivity Manager to plan and complete room maintenance and follow up cleaning programs. You’ll support the Conference & Event teams with the allocation of large-scale events and attend meetings with external partners & C&E Team, to understand requirements, plan and execute them accordingly.
You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment.
You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin’s way of working. As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
About You
Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible.
Having the ability to effectively lead, coach and motivate team, even in times of high demand whilst understanding different communication styles and have the ability to communicate well at all levels.
About Butlin’s
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
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