Block Manager

General Description

Title: Block Manager

Location: Surrey (office based)

Hours: Full-time, Monday-Friday (09:00-17:30)

Salary: £35,000 – £40,000 (negotiable for right candidate)

About Our Client

Our client is a well-established and highly respected local, family-run property management business with over 70 years of experience managing residential property on behalf of leaseholders, management companies, developers, and freeholders.

They pride themselves on delivering a friendly, efficient, and professional service, creating long-term value for clients and building enduring relationships. Their approach is fair-minded, professional, and resourceful.

Package & Working Arrangements

• Salary offering up to £40,000 (negotiable for the right candidate)
• Office-based role
• Transport links with easy access to the M25 and M23
• 37.5 hours per week, Monday to Friday
• 25 days’ annual leave plus bank holidays
• Friendly, sociable, and supportive working environment
• Free street parking
• 6-month probation period

The Role

Our client is seeking an experienced Block Manager to join their property management team. The successful candidate will manage a residential portfolio and will be supported by a dedicated Property Administrator.

Key Responsibilities

• Manage day-to-day matters across a residential portfolio in line with leases and management agreements
• Deal with lease breaches as they arise
• Appoint and manage contractors, including invoice approval
• Oversee and approve minor alterations

Section 20 & Major Works

• Draft and serve Section 20 notices and respond to leaseholder queries
• Work closely with surveyors to ensure major works projects run smoothly

Financial Administration

• Prepare annual service charge budgets
• Oversee insurance renewals and manage claims
• Issue service charge statements and invoices

Compliance & Reporting

• Arrange and monitor statutory compliance
• Review Fire Risk Assessments
• Carry out twice-yearly property inspections (following probation period)

Client & Contractor Relations

• Build and maintain strong relationships with clients, leaseholders, and contractors
• Manage onboarding administration for new property instructions
• Prepare LPE1 packs
• Coordinate, chair, and attend AGMs, including minute taking where required

The Portfolio

• Predominantly low- to mid-rise residential blocks
• Mainly located across London, the Home Counties, and the Southeast
• Dedicated Property Administrator support provided

The Ideal Candidate

• Minimum 5 years’ experience in residential block management (essential)
• TPI trained or willing to work towards professional qualifications
• Confident IT user, including property management systems (training provided) and Microsoft Office
• Professional with excellent written and verbal communication skills
• Highly organised, proactive, and able to manage a busy workload
• Comfortable working independently while contributing positively to a small team
• Full UK driving licence and willingness to travel as required

Contact

Contact: Matty Stratton