Chief Operations Officer, Frieze

General Description

The Chief Operations Officer works closely with the CEO, Frieze management team and the Mari Group. Manage Director of Digital and Head of Data and their associated teams that are responsible for all Frieze customer facing digital platforms and audience data management and insight Ensure overall resilience and security of platforms in partnerships with the Mari central team Work closely with wider Frieze business to ensure that customer facing platforms and processes meet the needs of our audience and demonstrate the highest quality in customer experience Ensure business priorities are managed in a transparent way through a digital roadmap and that key projects are delivered to time and budget Identify opportunities for digital and data to improve customer experience for existing Frieze products as well as new business development opportunities where digital and data can support the growth of the business. A COO with significant leadership experience in a consumer facing organisation. Experience within events preferred though not disqualifying. Strong interest in the arts and the brand would be an advantage Experience of working cross borders is helpful, particularly in the UK and US A strong change manager, who can demonstrate that they have developed scalable and efficient teams, processes and systems as a business has grown whilst maintaining day-to-day control Experience working in fast moving growth organisations Strong leadership and influencing skills across all areas of a business Proven communicator who is clear and concise and empathetic Voices an opinion and makes creative suggestions Team player Takes responsibility and follows through on commitments/decisions made Good record for hiring and retaining quality staff Open to criticism and feedback – wants to learn and constantly improve