Contact Centre Team Manager

General Description

Call Centre Team Manager Domestic Sales & Service

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Warrington HQ | Full-Time | Monday to Friday, 8am5pm | Saturday rota (SeptMarch)
Are you a dynamic leader with a passion for driving performance and delivering exceptional customer experiences? Join Certas Energy as a Team Manager and lead our Domestic Sales & Service team to success.
What you’ll do: As Team Manager, youll be responsible for leading a high-performing frontline sales and service team. Your focus will be on:
Motivating and engaging your team to consistently exceed expectations

Coaching individuals to deliver top-tier customer service and meet commercial targets, including upselling and cross-selling

Managing performance, behaviours, and development in line with company standards

Ensuring full compliance with internal policies and procedures

What we’re looking for: We’re seeking a confident leader who thrives in a fast-paced, customer-focused environment. You’ll bring:
Proven experience in leading customer service and/or sales teams

Strong coaching and people management skills

A commercial mindset with a focus on performance and results

Excellent communication and collaboration abilities

Resilience, persistence, and a solutions-driven approach

Minimum GCSEs in Maths and English

What we offer:
At Certas Energy, we reward your hard work with a comprehensive benefits package:
Competitive salary + excellent OTE potential

25 days holiday (plus bank holidays) rising to 26 after 2 years service

Access to Certas Energy group discount scheme

Option to buy, sell, or carry over annual leave

Company pension & life assurance (4x salary)

Annual volunteering day to give back to your community

Equal Opportunities Statement
We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on qualifications, and experience only. xwzovoh
If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.
For further information please email: