Customer Experience Manager

General Description

Overview

Our client is on a mission to help professionals across 20+ industries understand and work with the UK and Germany’s fastest-growing companies. We are seeking a Client Experience Manager to help our diverse client base get maximum value from our data platform.

Responsibilities

• Delivering engaging training sessions to help clients navigate and maximize our platform’s potential
• Building strong relationships with clients across various sectors, from banking to government
• Managing multiple client accounts and ensuring consistently high satisfaction levels
• Identifying opportunities for account growth and platform enhancement
• Supporting client retention through proactive engagement and problem-solving

Qualifications

• People skills: Outstanding communication abilities and natural emotional intelligence
• Organization: Strong ability to manage multiple priorities and client relationships
• Proactive mindset: Self-motivated approach to work and client success
• German fluency: Ability to support our growing German market
• Service experience: Background in customer service, hospitality, or teaching

Benefits

• A stake in the company: Substantial options scheme
• Professional development: Ongoing training and development
• The latest tech: MacBook and required equipment
• Health and wellness: Counselling and wellbeing benefits
• Travel support: Season ticket loans and cycle scheme

About the job

• Contract Type: Permanent
• Focus: Account Management
• Industry: Admin and Secretarial
• Workplace Type: Hybrid
• Experience Level: Associate
• Location: London
• Salary: £35,000 – £36,000 per annum

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.