Customer Success Manager (£40k-£60k) at VC-backed healthtech startup

General Description

Customer Success Manager

Salary: £40k-£60k

Company Description: VC-backed healthtech startup

Job Description:
You will take end-to-end ownership of customer outcomes as this startup scales its products across the health sector. You’ll manage relationships for a portfolio of accounts from onboarding through to renewal and expansion. This high-ownership role involves defining success metrics and feeding critical product insights back to the internal team.

Location: London, UK

Why this role is remarkable:

• High-ownership opportunity to help shape and build the Customer Success function from the ground up at an early-stage company
• Direct impact on health outcomes by ensuring critical technology is adopted and utilized effectively across complex operational landscapes
• Significant career growth potential with the scope to transition into leadership roles as the team expands

What you will do:

• Manage the full customer lifecycle, acting as the primary point of contact to drive adoption, retention, and long-term expansion
• Use product data and technical reasoning to assess account health and proactively resolve complex issues for non-technical stakeholders
• Design and implement new CS processes, playbooks, and tracking tools to mature the function as the company scales

The ideal candidate:

• Experience in Customer Success or Account Management handling complex B2B SaaS products, ideally within regulated sectors
• Exceptional communication skills with the ability to build trust and explain technical concepts to diverse stakeholder groups
• A proactive, autonomous mindset suited for a high-growth startup environment where you thrive in ambiguity

Next steps

Step 1. Visit our website
Step 2. Click ‘Talk to Jack’
Step 3. Talk to Jack so he can understand your experience and ambitions
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role
Step 5. If Jill thinks you’re a great fit and her client wants to meet you, they will make the introduction
Step 6. If not, Jack will find you excellent alternatives. All for free