Damp and Mould Service Coordinator

General Description

Your new company

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

A well-established London local authority is seeking a proactive Damp and Mould Service Coordinator to support its Housing team. This is an exciting opportunity to join a service committed to improving housing standards, resident satisfaction, and the delivery of essential repair works.

Your new role

As the Damp and Mould Service Coordinator, you will play a pivotal role in driving continuous improvement across the damp and mould workstream. Working closely with the Operations Manager, you will ensure lessons learnt from operational delivery are embedded into everyday practice and that key performance indicators (KPIs) are achieved in line with both contractual and corporate expectations.
Your responsibilities will include:
Providing comprehensive administrative support to the Damp & Mould team
Managing, allocating and monitoring written and electronic correspondence
Coordinating performance reporting across the service
Supporting effective case progression and follow-up actions
Representing the Council at resident engagement meetings, offering service updates and responding to enquiries
Ensuring transparent communication and maintaining positive relationships with residents
Working collaboratively with internal teams and service providers to resolve repair issues and deliver joined-up housing services

What you’ll need to succeed

Experience in repairs, housing services, or a similar coordination role
Strong administrative and organisational skills
Ability to manage caseloads and track service performance effectively
Confident communication skills, including the ability to engage with residents and stakeholders
A collaborative approach and commitment to service improvement
High attention to detail and the ability to work to deadlines

What you’ll get in return

Opportunity to contribute to vital housing improvement work
A supportive team environment with a strong ‘One Team’ culture

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
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