Field Service Engineer

General Description

Rapiscan Systems is an industry leader in detection technology, delivering cargo and vehicle inspection solutions for ports, borders, military sites, high-security facilities, and checkpoints. Our X-ray systems—low, medium, and high energy—help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. With a focus on innovation, quality, and reliability, we provide best-in-class imaging performance and operator satisfaction.

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We are seeking a Field Service Engineer to provide installation, maintenance, troubleshooting, and repair of Rapiscan detection systems. This hands-on, customer-facing role covers the full range of RTT, CT, Checkpoint, BPI, and Trace products, primarily around Heathrow with occasional travel across the South, UK/Ireland, and overseas.

Must be based in Heathrow/Gatwick/ locations

Key Responsibilities:

• Install, repair, and maintain Rapiscan systems at customer sites
• Conduct routine preventative and breakdown maintenance
• Provide out-of-hours standby cover as part of established teams
• Deliver basic operator and technical training when required
• Carry out site surveys and advise customers on technical matters
• Diagnose and resolve electrical, mechanical, and software faults
• Complete service documentation and maintain accurate records
• Provide feedback to Engineering, Product Line Management, and QA for continuous improvement

Candidate Requirements:

• Experience in a customer-facing engineering role
• Flexibility to travel, often at short notice
• Ability to work under tight deadlines and customer pressure
• Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent)
• Strong electronics and computer knowledge, with Microsoft Office proficiency
• IT networking knowledge (CCNP or equivalent preferred)

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. xwzovoh If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others