Head of Client Success at Private Equity Insights

General Description

Head of Client Success at Private Equity Insights

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About us

Private Equity Insights is the world’s leading Private Equity community, connecting and developing over 240,000 investment professionals worldwide through conferences, webinars, magazines, and news reports.

Part of United Media ( ), we focus on building large-scale industry media and conference products across sectors like insurance, HR, private equity, and retail. We have launched 8 media companies and acquired one.

Role Overview

In this role, you will shape and execute the company’s client success strategy, collaborate with talented teams, and influence the company’s growth. Reporting directly to the Founder/CEO, you will scale the client success and operations departments, work closely with the founders, and be part of the management team. Your responsibilities include:

Responsibilities

• Manage, grow, and mentor the client success team, fostering a collaborative and innovative environment.
• Focus on customer success to enable exponential growth and expansion.
• Implement best practices in people management and scale functions across markets.
• Harmonize cross-departmental processes to maximize efficiency and customer satisfaction.
• Work closely with the organization to create an excellent end-to-end user journey.

Minimum Requirements

• 5+ years of leadership experience in fast-paced, high-growth environments.
• Strong project management and process creation skills.
• Proven success in leading and scaling client success, operations, or sales functions.
• Experience in high-growth businesses, with strong analytical skills and commercial acumen.
• Proficiency with automation tools to scale operations.
• Passion for coaching, mentoring, and creating a positive team culture.
• Experience in growing customer success functions to support rapid business growth.

What We Offer

• Ownership of client success in a rapidly growing, ambitious company.
• Impactful operational experience in a start-up setting.
• Diverse, motivated, and international work environment.
• Opportunities for internal promotion and unlimited growth.
• Market-competitive compensation.
• Travel opportunities for international conferences.
• Transferable skills development through training and experience. xwzovoh

Start Date

Flexible, with work from our office Monday to Friday (no remote work).

Additional Details

Seniority level: Executive

Employment type: Full-time

Job function: Other

Industry: Venture Capital and Private Equity