Regional Service Manager

General Description

Regional Service Manager – South London

Location: South London

Salary: £50,000 – £55,000 +10% annual bonus

Hours: 40 hours per week, Monday to Friday

Company Vehicle: Electric vehicle (private use included) with fuel card

Holiday: 25 days’ annual leave plus bank holidays (increasing with service)

Benefits: Pension, Life Assurance, Private Medical Cover, Employee Assistance Programme & discount scheme

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

The Opportunity

Our client is a market-leading, service-led organisation operating within a demanding, customer-facing environment. They support customers across restaurants, hotels, education, healthcare, government buildings, and corporate offices and are continuing to invest in service excellence and operational growth.

They are now seeking an experienced Regional Service Operations Manager to take ownership of service delivery and team performance across South London, with flexibility for candidates located in Surrey or Kent.

The Role

You will lead, coach, and performance-manage a regional team of Installation and Field Service Technicians, ensuring high service standards, operational efficiency, and customer satisfaction. Working as part of a small leadership team, you will play a key role in achieving operational targets and supporting a service operation with an annual revenue value of approximately £12m.

Key Responsibilities

• Lead and performance-manage a team of field-based Service and Installation Technicians
• Deliver agreed operational targets and service KPIs
• Provide regular coaching, 1:1s, debriefs, and constructive feedback
• Assess technical competence, customer engagement, and commercial awareness
• Ensure technicians receive appropriate training and development
• Manage regional resources, travel planning, and service coverage
• Promote a culture of service excellence and continuous improvement

About You

• 3–4+ years’ experience as a Field Service Technician
• 3–4+ years’ experience managing field-based service teams
• Strong electrical background (single and three phase)
• Confident troubleshooting, testing, repairing, and servicing technical equipment
• Comfortable managing remote teams across a geographical territory
• Highly organised with strong communication and leadership skills
• Experience in warewash, catering equipment, or commercial service environments preferred

Why Apply? xwzovoh

This is an excellent opportunity to join a stable, growing organisation that invests in its people, offers strong benefits, and provides long-term career progression within a professional service-led environment.