Senior Business Analyst

General Description

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Job Title: Senior Business Analyst – Salesforce (Telco)

Contract Type: 6-Month Contract

Location: London (Hybrid 2/3 split)

Start Date: ASAP

About the Role

We’re looking for a Senior Business Analyst with deep Salesforce expertise and a strong background in the telecommunications sector. This is a high-impact role within a major digital transformation programme, focused on optimising customer journeys, deprecating legacy CRM systems, and driving value through the Salesforce platform, particularly in areas like AI and automation.

Key Responsibilities

• Define end-to-end scope and requirements across Product, Proposition, Customer Experience, and Enterprise domains.
• Lead customer and technical data migration strategy development.
• Champion Salesforce out-of-the-box (OOTB) solutions, challenging stakeholders to align with best practices.
• Align programme backlogs and delivery phases with broader business priorities.
• Analyse data to ensure business requests deliver measurable value and enhance customer experience.
• Build strong relationships across senior business and technical stakeholders.
• Maintain solution integrity throughout the delivery lifecycle.
• Present initiative scope, value, and risks to leadership, acting as the go-to expert for end-to-end analysis.

What You’ll Bring

• Extensive experience as a Senior or Lead Business Analyst in the telecommunications industry.
• Strong track record of presenting complex solutions to senior stakeholders.
• Expertise in Salesforce Communications, Service, Sales, Experience, and Marketing Clouds.
• Proven experience in large-scale CRM transformations and SaaS migrations.
• Deep understanding of cross-channel solutions (Direct, Digital, API).
• Ability to manage complex programme dependencies across business and technical teams.
• Experience with Salesforce ecosystem integrations and OOTB capabilities.
• End-to-end delivery experience, including support for trials, go-live, and post-launch phases.

Ready to make an impact?

Apply now to join a dynamic team driving innovation in the telecoms space. xwzovoh

Reference: AMC/JWH/SBA1L

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeContract

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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