Technical Service Engineer

General Description

The ideal candidate will be responsible for;

• Trouble shooting and attending electrical and mechanical breakdowns
• Advising the help desk on any breakdown issues
• Able to communicate and liaise with the business in the support of all of its products.
• Must be available to attend site throughout the country at short notice providing solutions for our customers and the business
• Must be able to understand and demonstrate the functionality of CNC equipment

To understand and demonstrate knowledge of engineering activities including;

• Preventative maintenance
• Installation and commissioning of capital equipment (Preferably CNC machines)
• Breakdown electrical
• Breakdown mechanical
• Training
• Understanding mechanical drawings
• Understanding electrical drawings
• Problem solve and troubleshoot in the event of difficulties arriving from an intervention
• PLC and CNC knowledge

Skills Required

• Ability to prioritise own workload and work on own initiative.
• High level of organisational skills and aptitude to customer care keeping customers informed at all times.
• Ability to communicate clearly and concisely in both verbal and written mediums.
• To demonstrate respect for others and to be diplomatic when dealing with both internal & external customers.
• Ability to adapt your communication style to different situations/audiences.
• To actively listen to people, focusing on what is being said to establish needs.
• Ability to address concerns and overcome objection.
• Ability to problem solve.
• Minimum 5 years’ relevant experience as Service Engineering
• Strong CNC machining background
• PLC knowledge
• Fanuc, Siemens and Heidenhain CNC knowledge
• Good engineering background in installation, breakdown and electrical
• Can interrogate electrical and mechanical breakdowns and advise on the necessary remedial action
• Company Pension Scheme
• 26 days holiday per annum

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Engineering Technology Group,
Wellesbourne Distribution Park, Unit 16
Loxley Road, Wellesbourne, Warwickshire, CV35 9JY (0)