UK Major and Complex Loss Director

General Description

Department: Claims Management

Find out more about this role by reading the information below, then apply to be considered.

Employment Type: Permanent – Full Time

Location: Home United Kingdom

Description

New Opportunity to take your career to the next level. Are you a leader in the Property Claims space looking for your next challenge? Join our talented and dynamic team.

Job purpose: To carry out the loss adjusting of High Net Worth, Major Loss and other complex claims including subsidence and escape of oil.

What will your day look like:

• To handle claims in line with company requirements and particularly the demanding service standards of M&CLU clients
• To ensure key performance indicator targets are reached and maintained
• To actively progress and control all cases
• Understand and effectively implement Company systems and procedures
• Understand Individual client requirements
• Ensure technical accuracy of the highest standard
• Produce high quality personalised outgoing correspondence
• Handle customers effectively and fairly in line with HNW insurers requirements
• Be flexible at all times and able to accommodate demanding appointment schedules
• Action all work in line with company and client requirements
• Build effective relationships with clients, brokers and others
• Communicate regularly with all interested parties
• Produce reports of highest quality
• Work within a team environment to achieve best results either on individual losses or group results
• Interact with existing clients to maintain and further existing relations and procure new business
• Utilisation of other Davies Group businesses for the benefit of policyholders

Knowledge and Abilities:

• Required to have previous experience within a similar role
• ACILA, FCILA or other professional qualifications a preference
• Top quality interpersonal skills
• Ability to work in a fast paced and changing environment
• Dependability and persistence are essential
• Proven track record of general property adjusting and high net worth
• Experience of major losses is preferable
• Completely flexible approach and adaptable to changing priorities
• Accustomed to working under pressure in a fast pace, demanding environment
• Full, clean driving license required

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

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• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides: High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100s of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Dress for your day
• Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include: holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan