Critical Service Manager

General Description

About the Role

If you think you are the right match for the following opportunity, apply after reading the complete description.

Our client is seeking a Critical Services Manager to lead estates services supporting facilities and other critical environments. This role is with an award-winning institution recognised among the UK’s Top 20 and the world’s Top 100. It focuses on statutory compliance, resilient mechanical services, effective contractor management, and long-term asset planning.

You will act as the single point of contact, providing technical leadership across high-risk mechanical systems and ensuring services are safe, compliant, and aligned with strategic objectives.

Key Responsibilities

Leadership & Service Delivery

• Provide expert advice on critical mechanical infrastructure and asset replacement
• Manage contracts, KPIs, and service performance within critical environments
• Lead planned maintenance, lifecycle replacement, and emergency response
• Maintain asset registers and support development of long-term asset strategies
• Chair meetings with stakeholders, contractors, and internal teams

Technical & Compliance

• Provide authoritative advice on mechanical services, compliance, and best practice
• Support design reviews, capital projects, and technical assurance
• Manage investigations into service failures and implement preventative actions
• Ensure compliance across high-risk systems (e.g. pressure systems, refrigeration, LEV, lifting equipment, gas and ventilation systems)

Risk, Contractors & Projects

• Manage statutory compliance and mechanical risk in collaboration with compliance teams
• Oversee M&E contractors and ensure safe access to critical facilities
• Identify and deliver projects that improve resilience and reduce risk
• Assist in managing operational budgets and identifying efficiencies

People & Continuous Improvement

• Provide technical leadership and mentoring to mechanical teams
• Maintain xwzovoh professional knowledge of legislation and industry developments

Person Specification

Essential Skills & Experience

• Strong project, programme, and contract management skills
• Proven experience in building services or mechanical engineering
• Experience managing compliance, health & safety, and contractors
• Ability to communicate effectively and work under pressure
• Strong analytical skills and attention to detail

Qualifications

• HNC/HND in Engineering Services or equivalent experience
• IOSH Managing Safely (or equivalent)
• Full, current driving license