Hotel Manager

General Description

Hotel Operations Manager at Village: More Than a Job, It is a Movement!

Are you ready to join a place where your unique spark is celebrated, and every single person is key to the magic?

We are not corporate. We are not stuffy. We are a Village. Right now, we are looking for a brilliant Hotel Operations Manager to help us make a genuine difference in Glasgow every single day.

The Role: Your Contribution to Village

As our Operations Manager, you will be at the heart of our hotel. You will orchestrate the daily success of our F&B, Rooms, and Host teams to keep delivering that unbeatable Village experience.

The ‘bones’ of what you will be doing are about:

• The F&B Powerhouse: Bringing a heavy-hitting Food and Beverage background to the table. You will take full ownership of this area to drive quality, innovation, and commercial results.
• The Trusted Deputy: Acting as a fully rounded leader who is competent and ready to deputise for the General Manager. You are the right hand that ensures the Village never misses a beat.
• Leading with Heart: Providing a clear channel of communication and support to our Heads of Departments. You ensure they have the tools and the confidence to shine.
• Driving Excellence: Obsessing over the guest journey. You will be the champion of our standards, ensuring our satisfaction scores are not just met, but smashed.
• Developing Future Stars: Acting as a mentor and coach. You will cultivate a culture where our team members are encouraged to grow and step into leadership themselves.

Our Mantra: It Takes a Village

This is not just a saying; it is how we operate. We believe that the best hospitality and the most exceptional experiences come from a collective effort.

• You Are Not Just a Number: You will have a voice, autonomy, and the chance to shape our future. We rely on your operational judgement and individual expertise.
• A Culture of Care: We support each other. Whether you are a Manager or a Team Member, we lift each other up. Your well-being matters as much as the guest experience.
• Diversity is Our Strength: We are building a team that reflects the world around us. We welcome all backgrounds and perspectives because it makes our Village richer.

Village Perks: What is In It For You?

We are in the people business, and that includes our own team. We offer:

• Real Growth Trajectory: Clear paths for career development and internal progression. We love to promote from within.
• A Package that Cares: A competitive basic salary of £40,000 to £45,000, plus a complimentary Health and Wellness Membership for you and a friend, and many more benefits!
• Unrivalled Work/Life Energy: We are serious about your time off and providing a schedule that allows you to recharge.
• Authentic Hospitality: Work with a team that truly loves what they do in an environment that is fun and genuinely rewarding.

Ready to Join Village as our Hotel Operations Manager?

If you are a warm, personable leader who thrives on the challenge of exceeding expectations and knows how to get the best out of a team, we want to hear from you.

Click to apply, and let’s build something incredible, together.